01. Booking advance
On confirmation, bookings are locked with an advance as stated in your written quotation. The advance reserves your slot, vehicle and crew and is adjusted in the final invoice — it is not a separate fee.
Dumardaga, Booty More, Ranchi, JharkhandDoor-to-Door Packing, Moving & Transport
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Clear windows for cancellations, reschedules and refunds — no fine print.
Last updated: September 2025
On confirmation, bookings are locked with an advance as stated in your written quotation. The advance reserves your slot, vehicle and crew and is adjusted in the final invoice — it is not a separate fee.
More than 7 days before the move date: advance refunded in full, or shifted to a new date at no cost — your choice.
3 to 7 days before the move: 25% of the advance is retained to cover reserved vehicle and crew allocation; the rest is refunded.
Less than 48 hours before the move: 50% of the advance is retained; the rest is refunded.
On the move day after the crew and vehicle have reached the pickup address: treated as a same-day cancellation and settled per the terms of your quotation.
One free reschedule is allowed if requested more than 48 hours before the move date. Further reschedules are accommodated subject to slot availability. Call or WhatsApp 6393675810 to reschedule — the fastest way to reach the operations desk.
In the rare event we cannot honour a confirmed booking (vehicle breakdown beyond recovery, crew emergency), you get a full refund of the advance plus priority re-booking on the next available slot, or a full refund if you prefer to move with another company — your choice, in writing.
Transit delays caused by road, weather or regulatory conditions do not qualify for cash refunds — our team updates your tracking status and contact number, and delivery is completed on the revised window confirmed with you.
Report any damage or shortage at delivery, before the crew leaves, on the delivery checklist. Claims are surveyed and settled as per the insurance cover chosen at booking and documented with the consignment. Bookings without opted insurance are settled per the liability terms of the accepted quotation.
Refunds are returned through the same channel the payment was received (bank transfer or UPI) after any retained portion is settled. Processing takes 7–10 working days from approval. We do not collect payments through this website — all payments happen against your booking directly with our team.
For cancellations, reschedules or refund status, call or WhatsApp 6393675810 with your Booking ID (RGB…) or Tracking ID (RGP…). Office: Dumardaga, Booty More, Ranchi, Jharkhand.
Questions about this policy?
Our support team answers on call and WhatsApp.
One call starts it all — survey, written quote, packing, tracked delivery.